This page settles what you need before you start, which checks come next, and where to get help if sign-up stops.
Three steps, fewer fixes
After reading, you will know the order of checks and which details to get right first time.
At the first screen, you choose your login address and a password you do not share. Keep both somewhere safe, because a password reset link goes to that address.
Your personal details must match your photo ID exactly, down to the spelling and order of your names. Any difference is easier to sort out now than during the document check.
Check your inbox for the message from the casino and open the link inside it. If nothing arrives, look in your spam folder first.
Stuck mid-form
Contact support when the sign-up stops and a second try fails. Support runs around the clock through live chat, email at [email protected], and the phone line on +61 50 875 8578. Ask for help instead of starting over.
Live chat is quickest when a field or button stops responding. Have your device, browser and the exact error message ready.
Email works best for problems needing a longer description. Include the time of your attempt and the screen you saw, so the reply can locate the problem.
Have ready the email address you registered with, your country and time of the problem. Support never needs your password, so keep it out of every message.
Know before you join
Check this before you start the sign-up, or when the form rejects your details.
| Condition | What applies here |
|---|---|
| Minimum age | 18+ only |
| Where you live | Australian residents only |
| Accounts per person | Second accounts are closed |
| Must match ID | Full name, date of birth |
| Account currency | Australian dollars (A$) |
| First deposit | A$8 or more |
Your account, anywhere
Useful when you start the sign-up on a phone and want to finish it there.
On a small screen the sign-up form keeps the same fields and checks as on a computer. It opens in the mobile browser as well as in the iOS and Android apps. Keep your identity document nearby while you work through it.
Signing in from a phone uses the same login details as on a computer, whether you use the mobile browser or the iOS or Android app. If you forget the password, a reset link goes to your registered email, so keep that inbox within reach.
Bitstarz Casino perks
The welcome offer follows registration and becomes available once your new account is set up and you are signed in.
New players
126% worth up to A$1,220 + 73 bonus spins
Signing up? Deposit at least A$8 for a 126% match up to A$1,220 and 73 free spins. Wagering is 31x, valid for 16 days.
Claim bonus18+ · Gambling can be addictive, so play responsibly and keep to a budget you have set.
Every Monday
8% · up to A$220 extra
Had a rough week? Eight percent of your net losses comes back, up to A$220. Wagering is 5x, paid on Monday.
Claim bonus18+ · Gambling can be addictive, so play responsibly and keep to a budget you have set.
Weekend players
25 bonus spins
Weekend plans? Deposit A$16 or more to receive 25 free spins. The wagering is 31x and the offer is valid for 7 days.
Claim offer18+ · Gambling can be addictive, so play responsibly and keep to a budget you have set.
11 payment methods
The first deposit can be as little as A$8, and the payment methods listed below are the ones this casino accepts.
| Pay with | Entry point | Cap per cash-out | Processing time |
|---|---|---|---|
| Neteller | A$8 | A$76,200 | Paid in 27 minutes |
| Google Pay | A$8 | A$76,200 | Paid in 27 minutes |
| Apple Pay | A$8 | A$76,200 | Within 27 minutes |
| Skrill | A$8 | A$76,200 | Usually 27 minutes |
| Mastercard | A$16 | A$76,200 | Within 60 hours |
| Jeton | A$8 | A$76,200 | Within 27 minutes |
| POLi | A$8 | A$76,200 | Within 27 minutes |
| Paysafecard | A$8 | A$76,200 | Withdrawals in 27 minutes |
| PayID | A$8 | A$76,200 | Paid in 27 minutes |
Bitstarz Casino ID review
Your licence requires identity checks before payouts, and each review can take up to fifty-one hours.
| Document | What it confirms |
|---|---|
| Photo ID | Your name and date of birth · At the latest before first withdrawal |
| Proof of address | Where you currently live · At the latest before first withdrawal |
| Payment card image | The card you deposit with is yours · At the latest before first withdrawal |
Covers what to decide before you start, so the sign-up needs only one attempt.
Opening your account goes smoothly when the details you give at sign-up match your documents. Your name, date of birth and address need to match your identity document and proof of address exactly. A nickname, a shortened surname or an address from an old bill creates a mismatch. The mismatch rarely shows during sign-up. It appears later, when the documents are checked, and it can hold up your first withdrawal. Settle the spelling before you begin, so the account matches the paperwork from day one.
Once you have registered, verification comes first and the welcome offer second. Photo ID, proof of address and a payment card image are checked, and verification can take 51 hours. Bitstarz Casino N.V. holds its licence with Gaming Control Board Curaçao under OGL/2008/9940/261, which requires these checks. Documents must reach us before your first withdrawal at the latest, so uploading them early avoids a wait. Your first deposit can start at A$8. The welcome offer follows registration, and you choose it in the cashier when you make that deposit.
Some choices stay with you for the life of the account. Your login is your email address, and password reset links go there too, so pick an inbox you control. Accounts are in Australian dollars (A$), and only one account per player is allowed, with duplicates closed. Deposit limits, loss limits, session reminders and cooling-off periods are available from your first day. Self-exclusion is there too, and help is one call away on 1800 858 858 through the National Gambling Helpline, open 24 hours a day.
Gather these before you start, so the sign-up goes through in one sitting.
When sign-up stalls
Lists the usual reasons a sign-up stops, and the fix for each, without opening a second account.
Players must be 18 or older and live in Australia. A rejected country or birth date means your details fall outside that. The sign-up screen shows a message under the field.
Waiting and seeing an empty inbox usually means a typo, a filter or a delay. An inbox that stays empty after a while suggests the address may be wrong.
You may have applied to BetStop earlier. While that exclusion runs, sign-up is blocked. It lasts at least 3 months and cannot be shortened. If you applied, that is the likely cause.
Signing up now
Bitstarz Casino answers the questions new players ask, with the checks and limits written out in full.
Still short of the required age? Then the sign-up form stops you, and no account is created. Accounts are open only to players at the legal age of 18+. Once you reach that age, you can sign up like anyone else.
Bitstarz Casino runs the Australian site in A$, and your account follows that currency. If you need a different one, ask support by live chat, email or phone, which are open round the clock. Do not open a second account to change it.
Ready to make your first deposit? Then open the cashier and pick the welcome offer there, with nothing extra to enter. The offer follows your registration, so it becomes available once the account exists.
You do not have to wait for the check before you play. Identity documents are checked at the latest before your first withdrawal, and the check takes 51 hours. Send them early so a payout is not held up.
Wondering who runs the site? Bitstarz Casino N.V. holds licence OGL/2008/9940/261 from the Gaming Control Board Curaçao. Check that number before you sign up, since it names the company behind the site. The company was established in 2008.
Worried about where your files end up? Uploads travel over an encrypted connection secured with TLS 1.3. For questions about how files are stored, contact support by live chat, email or phone.
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